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Privacy Policy & Return Policy

Last Updated: October 2025

Welcome to PersianKado.com, a trusted online gift delivery service that allows individuals living outside of Iran to send thoughtful gifts, flowers, and personalized items to their loved ones across Iran.
This Privacy and Return Policy explains how we collect, use, protect, and disclose your personal information, as well as our policy on order cancellations and returns.
By using our website or placing an order, you agree to the terms set out below.

1. Information We Collect

We collect only the information necessary to process and deliver your orders securely and efficiently. This includes:

  • Personal Information: Your name, email address, billing address, and contact number.
  • Recipient Information: Name, phone number, and delivery address in Iran.
  • Payment Information: Processed securely through our payment gateways; PersianKado does not store full credit card details.
  • Technical Information: IP address, browser type, cookies, and analytics data to improve user experience and website performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders within Iran.
  • Send order confirmations, invoices, and delivery updates.
  • Communicate with you about customer service inquiries or order issues.
  • Improve our website, products, and services.
  • Comply with legal obligations, such as taxation and fraud prevention.

3. Data Protection and Security

Your privacy and data security are our highest priorities.

  • We use SSL encryption (HTTPS) to secure all data transmissions.
  • Payment processing is handled through trusted third-party providers with PCI-DSS compliance.
  • Personal data is never shared or sold to third parties for marketing purposes.
  • Access to user data is restricted to authorized personnel only.

4. Cookies and Tracking

PersianKado uses cookies to enhance user experience and analyze traffic. You may control or disable cookies in your browser settings. However, disabling cookies may limit some website functionality.

5. Sharing of Information

We may share limited order information only with:

  • Local delivery partners in Iran (for accurate and timely gift delivery).
  • Payment service providers (for secure payment processing).
  • Law enforcement or legal authorities if required by law.

6. Return and Refund Policy

Because all PersianKado orders are personalized gifts and perishable items (such as flowers, food, or handcrafted items) that are prepared and delivered locally within Iran, returns or exchanges are not possible once an order has been placed and processed.

Please read the following carefully:

  • All sales are final.
  • We cannot accept returns, refunds, or order cancellations after payment is confirmed.
  • In case of delivery errors or damaged items caused by our team, PersianKado will review the issue and, if applicable, offer a suitable replacement.
  • To report a problem, please contact [email protected] within 24 hours of delivery.

This policy ensures product freshness, personalization integrity, and fair treatment to local artisans and florists who prepare your gifts.

7. Order Cancellation

You may cancel an order only if it has not yet been processed or prepared for delivery. Once an order has entered the fulfillment stage, cancellation is not possible. To inquire about cancellation status, contact our support team immediately after placing the order.

8. Contact Information

If you have any questions, requests, or complaints regarding our Privacy or Return Policy, please contact us:

PersianKado Support Team
📧 Email: [email protected]
🌐 Website: https://PersianKado.com